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Return Policy
You can request a return if:
• You received a damaged product.
• The product is defective or not working.
• You received the wrong product.
• The package was tampered with.
• Items were missing from the package.
• The wrong size was delivered.
Returns for change of mind, incorrect size selected by the customer, preference developed after use, or dissatisfaction with the outcome of use will not ordinarily be eligible under this Policy.
The following products are generally non-returnable:
• Used hygiene products
• Belts, braces, supports, cervical collars
• Knee caps
• Compression garments
• Insoles
• Used oils, gels, sprays, balms
• Capsules, tablets, powders
• Customized or personalized products
• Products damaged after delivery due to misuse or improper handling
However, if these products were delivered damaged, defective, or tampered with, they remain eligible for return when reported within 48 hours with the required evidence.
No. Products purchased through third-party marketplaces or retail stores are governed by the return policy of the respective marketplace or store.
The Return Request must be raised within 48 hours of delivery. Requests received after this timeline may not be accepted.
Once the return is approved, the product must be returned/handed over within 7 days of delivery.
You can raise a return request by contacting our Customer Support at +91 82956-48888 or emailing info@drorthooil.com with your:
• Order Number
• Registered Mobile Number
• Description of the issue
• Required photos/videos (where applicable)
Our team will review your request and guide you through the return process.
Yes, a valid unboxing video is mandatory for:
• Damaged products
• Defective products
• Wrong products
• Missing items
• Tampered or empty packages
The video recording should:
• Start before opening the package
• Show the shipping label
• Must be one continuous recording, without any cuts or edits
• Clearly show the reported issue
Requests without a valid unboxing video may be declined.
For size or fit concerns:
• Report the issue within 48 hours of the delivery.
• No unboxing video is required.
• Share clear product photos of the product with tags intact.
• Provide relevant measurements or clearly explain the fit issue.
The return shipping cost depends on the reason for the return:
• If the return is due to our error, such as a damaged, defective, incorrect or tampered product received by the customer, reverse pickup will be arranged at our cost.
• If the return is for a genuine size or fit issue not caused by our error, the return shipping cost will be borne by the customer. This will either be deducted from the refund amount or the customer may be required to arrange a prepaid courier.
If reverse pickup isn't available:
• You'll be asked to self-ship the product, and the applicable courier charges will be borne by the customer.
• If the issue is due to our error, the courier charges will be reimbursed up to 100, or on the basis of the discretion of the brand.
The product must generally be:
• Unused, unworn and unwashed, with no stains, odour or signs of use.
• Returned with all original tags, MRP stickers, hygiene seals and quality-check seals intact and undamaged.
• Returned with all original packaging, accessories, manuals, free items and combo items.
• Free from any damage, alteration or tampering caused after delivery.
For products that were damaged, defective, incorrect or tampered with at the time of delivery, the applicable return conditions may be relaxed to the extent of the reported issue. However, original tags, packaging, accessories and free items must be returned to the extent they were received.
Yes, requests may be declined if:
• They fall outside the policy timelines.
• Required evidence is missing.
• The returned product fails inspection.
• The return policy is found to be misused or abused.
Exchange Policy
Yes, exchanges are available for eligible size or fit issues.
The request must:
• Be raised within 48 hours.
• The product returned within 7 days of delivery.
• The product should meet applicable return conditions.
• The requested size or variant must be available.
No, each product can only be exchanged once.
An exchange is ordinarily available for a different size or variant of the same product at the same price.
If an exchange for a different product is permitted at our discretion:
• If the new product costs more, you will need to pay the price difference before dispatch.
• If the new product costs less, the difference will be refunded to your original payment method within the applicable refund timeline.
• Any discount, coupon or promotional offer applied to the original order will not be reissued or carried over to the exchanged product.
You can raise a request by contacting our Customer Support at +91 82956-48888 or emailing info@drorthooil.com with your:
• Order Number
• Registered Mobile Number
• Description of the issue
• Required photos/videos (where applicable)
Our team will review your request and guide you through the process.
After the returned product passes inspection:
• Exchange is dispatched within 3–5 business days.
Exchange Policy
Yes, exchanges are available for eligible size or fit issues.
The request must:
• Be raised within 48 hours.
• The product returned within 7 days of delivery.
• The product should meet applicable return conditions.
• The requested size or variant must be available.