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Shipping Policy
After placing your order, pickup is generally scheduled within 1–2 working days for further processing. Orders placed on weekends or holidays will be processed on the next working day. We do not ship products on Sundays or Saturdays after 4:00 PM. Delivery timelines are calculated in working days, excluding Sundays and holidays.
Address can be changed only before dispatch. Once the order is dispatched the delivery address cannot be changed.
Please contact our Customer Support at +91 82956-48888 or email info@drorthooil.com immediately.
Once your order has been shipped, a tracking link will be shared on your registered WhatsApp number and email address so you can track your shipment.
Products are shipped from our warehouse, M/S DEERGHAYURVEDA, Ambala, through reputed courier agencies.
Orders are typically delivered within 3–7 working days. Deliveries to difficult coverage, rural, and tribal areas may take 10–12 working days. Delivery timelines may vary depending on the location.
If your order exceeds the estimated delivery time, please contact Dr. Ortho via email, phone, or live chat for assistance. Our team will help you with the latest status of your shipment.
Prepaid Orders: Enjoy FREE delivery across India on all prepaid orders.
Cash on Delivery (COD): A minimum advance payment of ₹49 is required to confirm your COD order. The remaining amount can be paid at the time of delivery.
A ₹49 advance payment is required to confirm all Cash on Delivery (COD) orders. This helps us reduce fake orders and ensure faster order processing.
No. The ₹49 advance payment is non-refundable if:
• You cancel the order.
• You refuse to accept the delivery.
• The order is returned to us (RTO).
After paying the ₹49 advance, you only need to pay the remaining balance amount when your order is delivered.
Please:
• Do not discard the packaging.
• Record an unboxing video.
• Contact Customer Support within 48 hours.
Raise a request within 48 hours along with a valid unboxing video clearly showing the package contents.
Contact us within 48 hours and share your unboxing video showing the incorrect product received.
We will arrange two pickup attempts for the product.
If the pickup is unsuccessful after both attempts for reasons not attributable to us, the return request may be closed.
If the pickup is OTP verified cancelled by the customer, the request will not be entertained again.
Warranty coverage varies by product.
Please refer to the individual product page or contact Customer Support for warranty details.
The warranty period starts from the date of the first purchase. If the product is replaced under warranty, the replacement product will have the same warranty end date as the original product. The warranty does not restart from the replacement date.
Cancellation Policy
You can cancel your order before it is dispatched.
To cancel your order, contact our Customer Support at +91 82956-48888 or email info@drorthooil.com with your:
• Order Number
• Registered Mobile Number
Once your order has been dispatched, it cannot be cancelled. If there's an issue with the delivered product, you can raise a return or replacement request as per our Return Policy.
If Dr. Ortho cancels your order due to product unavailability, a non-serviceable delivery address, pricing errors, or suspected fraudulent activity, you will receive a full refund.
No, orders cannot be cancelled after dispatch. If there's an issue with the delivered product, you can request a return or replacement as per our policy.
In rare situations, Dr. Ortho may cancel your order due to:
• Product being out of stock
• Non-serviceable delivery location
• Pricing or technical errors
• Suspected fraudulent transactions
If your order is cancelled, a full refund will be processed to your original payment method.
No. Prepaid orders cancelled before dispatch are cancelled free of charge, and the full prepaid amount will be refunded. For COD orders, the ₹49 advance payment is non-refundable if the order is cancelled.