Click on some of the most frequently asked questions
below to see if we have your answer.

1. Is it necessary to create an account to place an order?

No, it is not necessary to create an account on our website to place an order for your desired product. However, creating an account can help you get other important information associated with your past and present orders. 

It will help you review our products, also check your previous /pending/ present orders. Moreover, you will also be able to cancel the order and exchange the purchased item. You have to simply register with your name, email address, mobile number and a password of your choice.

2. How can I track my order?

All ordered products are dispatched within 24 hours (i.e. excluding Sundays and Public holidays). 

Moreover, you will also receive a confirmation email and a text message on your registered details with a tracking ID, which can help you track your order. 

3. What payment methods are followed at Dr. Ortho Store?

You can pay for your purchased order by using the following payment methods:

i. Cash On Delivery

ii. Debit Card and Credit Card

iii. Net Banking

iv. Wallets

v. UPI's

4. Is cash on delivery available on your products?

Yes, we provide you Cash On Delivery (COD) service on every product all over India.

5. What are the minimum delivery charges on purchased goods?

A minimum shipping fee of Rs. 50 for orders up to Rs. 398 needs to be paid by the customer. And no shipping fee will be charged for the orders Rs. 399 or above across all over India.

6. By when can I expect my order to be delivered?

You can expect the delivery of purchased item within 7-8 working days. And for the locations which are in the difficult coverage area, it may take the time of 10-12 working days.

7. How Can I Cancel My Order?

You can cancel your order by going to the “ My Account” section and clicking on the “ Cancel Order” option. Or else you can also contact our customer care team at +91-82956-48888.

We will be happy to assist you in an appropriate way for the cancellation process.

8. Can I place my order over the phone?

Yes, considering our customers’ convenience, we also accept orders over the telephone.

Please call us at +91-82956-48888 to place your order and give us a chance to help you with the best possible assistance.